Update: naar aanleiding van de reacties merken we dat BreathSense AI behoorlijk overtuigend overkwam. Daarom voor de duidelijkheid: dit concept was onze 1 aprilgrap van 2026. Dat zoveel mensen het direct voor mogelijk hielden, zegt misschien vooral … Lees verder
What Cognigy Nexus confirmed about the agentic AI opportunity – and why expertise is everything
By Kevin McGachy, Head of AI Solutions at Sabio There are events you attend out of obligation, and there are events that genuinely sharpen your thinking. NiCE Cognigy’s Nexus event, held in Munich last week, fell firmly into the second category. I … Lees verder
Contact centres set for “infinite scale” AI revolution
AI will enable “infinite” customer conversations and position the contact centre as the strategic heart of business intelligence, according to insights shared during the recent CCMA’s 2026 Contact Centre Predictions webinar. Stuart Dorman, Chief … Lees verder