Blog by Maria Paredes Piscione, AI Solutions Consultant AI ownership has become an appealing idea for many organisations. It sounds strategic, responsible, and future-focused. If AI is going to shape customer experience, operations, and … Lees verder
Sabio Group achieves Genesys elite partner status
Sabio Group is proud to announce that it has achieved elite partner status — the highest tier of accreditation available within the Genesys Ascend partner programme. To achieve Elite status, partners must evidence a strong track record of … Lees verder
What Cognigy Nexus confirmed about the agentic AI opportunity – and why expertise is everything
By Kevin McGachy, Head of AI Solutions at Sabio There are events you attend out of obligation, and there are events that genuinely sharpen your thinking. NiCE Cognigy’s Nexus event, held in Munich last week, fell firmly into the second category. I … Lees verder
Gartner’s AI-kostenvoorspelling is verkeerd — maar het is een symptoom van een gebroken industriemodel
De echte reden waarom GenAI-kosten zullen stijgen is niet de technologie Door Alasdair Miller, Head of Product Development and R&D bij Sabio Group Gartner’s recente voorspelling dat de kosten van GenAI-resoluties tegen 2030 boven de $3 zullen … Lees verder
Contact centres set for “infinite scale” AI revolution
AI will enable “infinite” customer conversations and position the contact centre as the strategic heart of business intelligence, according to insights shared during the recent CCMA’s 2026 Contact Centre Predictions webinar. Stuart Dorman, Chief … Lees verder
Sabio BBQ met Genesys – CX Transformation | Almere
ONTDEK DE VOORDELEN EN UITDAGINGEN VOOR UW CLOUD MIGRATIE MET GENESYS CLOUD Op 12 november 2025 organiseert Sabio samen met Genesys een exclusief evenement voor bedrijven die bezig zijn met de migratie van hun contactcenter naar de cloud … Lees verder
Vodafone voegt WhatsApp toe als nieuw klantenservicekanaal met behulp van een chatbotvan Sabio
Vodafone is a clear example of a company that is a pioneer when it comes to the use of artificial intelligence and natural language in its contact centre. Sabio has been working with Vodafone since 2011 to install and develop its Voicebot … Lees verder
Supersnel innovatie doorvoeren in de contactcenters van Allianz Direct
Accelerate innovation in Allianz Direct's contact centres How Allianz Direct partnered with Sabio to implement Twilio Flex's disruptive CX solution that now allows them to innovate at a revolutionary pace. For Allianz Direct, it is … Lees verder
Emovis choose Utrecht-based Sabio Group to support cloud migration of its UK contact centre infrastructure
Emovis, part of Abertis Mobility Service (AMS), is a leader in toll-based mobility solutions enabling millions of motorists to travel seamlessly across the world's busiest cities and highways Barcelona-headquartered, with operations in United … Lees verder
e-book – MET HUMAN SERVICE ZET U UW MEDEWERKERS OP DE EERSTE PLAATS
WITH HUMAN SERVICE, YOU PUT YOUR EMPLOYEES FIRST Why it's time to look inside your organization and unlock the potential of your #1 asset CHANGE IS AFFECTING YOUR PEOPLE Disruptive factors such as digital transformation, the increased use of … Lees verder