CustomerFirst Buyers'Guide

Het overzicht voor de service strategie professional

  • Odigo
  • Herikerberweg 88 - Jupiter Buil
  • 1101 CM Amsterdam
  • T. +32 496 57 13 59
Odigo provides Contact Centre as a Service (CCaaS) solutions that facilitate communication between large organisations and individuals using a global omnichannel management platform. Odigo enables brands to connect through the crucial human element of interaction, while taking full advantage of the potential of digital.

With 35 years of experience, Odigo continues to grow. Odigo employs 650 customer relationship experts and enthusiasts in 7 countries in Europe. Our technological partnerships with companies such as Google and IBM, allow us to provide contact centres with a large range of tools. Maximising the impact and value of our solutions, we also work with leading partners such as Microsoft and Salesforce.

As a pioneer in the customer experience (CX) market, Odigo services more than 250 enterprise clients in over 100 countries. Companies such as EDF Luminus, DHL, UWV and Air France KLM have chosen us to modernise their environment.

Let’s talk about contact center gamification

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Gamification is a hot topic in the world right now. It uses game design techniques and mechanics to steer participants towards certain goals by reinforcing actions or behaviors with rewards. For your contact center, employing games is an energizing … Lees verder

Odigo Customer Experience

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Odigo gets your customers straight to where they want to be. Omnichannel CX Customers expect to be able to talk to businesses through the same channels they talk to everyone else: voice, mail, chat, text message, social, and video. Odigo is built … Lees verder