InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has been named a Leader in the 2021 Gartner Magic Quadrant for Voice of the Customer1 for the second year in a row.
“Gartner defines a voice of the customer (VoC) application as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience.”
The report evaluated fourteen vendors on fifteen criteria and placed InMoment in the Leaders quadrant. InMoment scored particularly high in professional services that help ensure programs deliver business value, industry expertise with benchmarking, tailored services and industry specific survey templates, and a customer-journey-oriented approach.
A customer experience leader in the retail industry commented on Gartner Peer Insights, “With InMoment we found a true partner that helped us establish a strong and robust omnichannel CX approach which allows us to identify customer pain points along our major customer journeys. The platform itself provides us high flexibility in collecting customer feedback and providing tailored insights to our store and headquarter employees.”
According to Gartner, “Leaders have the Ability to Execute their vision through VoC products, services and demonstrably solid business results in the form of revenue and earnings. Leaders have significant successful customer deployments in a wide variety of industries, from small businesses to multiple proofs of deployment for more than 1,000 users. Leaders are often the vendors against which other providers measure themselves.”
1 Gartner, “Magic Quadrant for Voice of the Customer,” Jim Davies, Ed Thompson, Nov 29, 2021
Gartner Disclaimer
GARTNER and MAGIC QUADRANT are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com
###
CONTACT: Rebecca Sanghera, InMoment, rsanghera@inmoment.com
