KPN, the biggest telecommunications provider in The Netherlands,and Continuum Global Solutions have recently extended the existing strategic cooperation agreement for inbound customer experience activities and added outbound customer care & sales activities to the services provided at Continuum.
In recent times, both partners have invested significantly in the current collaboration model with the common goal of raising end-user overall customer satisfaction, adding value and lowering end-to-end costs. The long-term commitment and expansion of the portfolio in which both organizations work together is a good result. By combining inbound and outbound services with one partner, KPN significantly increases its flexibility and Continuum has a more extensive work package available for its own employees.
Peter Brouwer, Senior Director Continuum, says: “We are extremely proud of the fact that KPN has full confidence in our organization and the path we have taken, hereby as Continuum we have 100% focus on customer experience management. Our operational team shows every day that we want to achieve the maximum result for KPN. This extension and addition are particularly a token of appreciation for their continuous commitment and performance”.
Continuum Global Solutions, with more than 14,500 employees, provides omnichannel contact center services worldwide through voice and non-voice channels such as chat, e-mail and social media.
In the Netherlands, Continuum has over 800 employees who are spread over 3 owned locations and 1 managed insourcing location,who are responsible every day for delivering the ultimate customer experience. In addition, our employees are deployed at the near-shore locations in Istanbul and Antalya for the Dutch-speaking market. As a result of the COVID-19 crisis, work is currentlycarried out almost 100% from home. Continuum has a 100% focus on customer experience services in which the provision of flexibility, high employee & customer satisfaction and reduction of end-to-end costs are central to the organization. Continuum Global Solutions (continuumgbl.com) is part of Skyview Capital’s portfolio.
For additional questions, please contact:
Peter Brouwer, Senior Director